12.2 State Operations Centre (SOC) – SURFCOM
Purpose
To provide operational guidance regarding the role, functions, and operational capability of the State Operations Centre (SOC) – callsign SurfCom.
Overview
The State Operations Centre (SOC), callsign SurfCom, provides coordination and incident management support for lifesaving operations.
The SOC supports operational awareness, resource coordination, emergency service liaison, incident logging, and communications support for SLSSA lifesaving services.
Procedure
Operational Functions
SOC functions include:
- Incident coordination,
- Radio communications,
- Resource tasking,
- Emergency service liaison,
- Welfare coordination,
- Operational intelligence,
- Escalation management,
- Asset coordination,
- Search coordination support,
- Incident logging, and
- Operational monitoring.
Operational Scope
The State Operations Centre (SOC) operates 365 days a year, either in an operational or remote capacity for activations and other events.
Seasonal hours may vary, however minimum operating hours are 09:00hrs – 18:00hrs 7 days a week during the patrol season.
The SOC may extend operational or activation periods based on operational demand, incidents, weather, public safety requirements, or major events.
Scheduled patrol operations should not occur without access to SOC operational support arrangements.
Where practicable, a minimum of six hours notice should be provided to the SOC for additional patrols, training activities requiring operational support, or non-standard operational activities.
After Hours Operations
The SOC retains the capacity to be activated after-hours and out-of-season for specific events and emergency incidents.
The SOC maintains the Surf Emergency Response System (SERS), also known as 13 SURF.
The SOC will determine and advise the most appropriate communications method for after-hours operations, including phone or radio communications.
These contact details must not be provided external to SLS without permission from the State Operations Centre. SOP 2.3 – Contact Information for Members of the Public provides information for signage etc.
| Function |
Purpose |
Contact Details |
| Emergency |
Report incident, member injury or request lifesaving service support. |
13 SURF (13 7873) |
| General (non-emergency) |
General information, Operations App and Coastal Radio Network support, permission to carry out training activities and general lifesaving support. |
(08) 8354 6924 |
| Incident Photos/Videos SMS Line |
SMS number to send incident photos/videos to the SOC to be added to incident log. |
0447 059 895 |
| Email Address |
State Operations Centre |
soc@surflifesavingsa.com.au |
| Email Address |
Manager, State Operations Centre |
soc.manager@surflifesavingsa.com.au |
| Member Critical Incident Support Line |
Member welfare line for Employee Assistance Program (EAP) referrals and critical incident support. |
(08) 8354 6999 |
References