7.10 Radio Network Fault Reporting

Purpose

To outline the process, roles, and responsibilities for reporting and resolving radio network issues.

Overview

A fully operational and effective radio network is essential to the provision of lifesaving services across the state. The resolution of radio problems must be undertaken in a coordinated manner, to achieve the most efficient and effective outcome.

Procedure

Radio Network Responsibilities

The outlined components of the radio network are managed by the following parties:

Radio Network Maintenance

When an SLS service identifies a radio network issue, the following checks must be completed:

1. The SLS service must undertake radio checks within its own area on at least 2 handhelds and its base set (simplex, main repeater channel, and manual select repeater channel),
2. The SLS service must undertake radio checks (on main and manual selection repeater channel) with the SOC and services to the north and south via simplex channels, and
3. The SLS service must undertake records the results of these radio checks.

The SLS service must call the State Operations Centre if the issue is not resolved.

The SOC will notify the SLS service when the issue has been resolved and the network is operational.

Radio network faults may also be reported via the Surf Life Saving SA Portal at www.surflifesavingsa.com.au/portal

References

• SLSA Public Safety and Aquatic Rescue training manual, 35th Edition